Fasteners Direct (Pty) Ltd, herein referred to as “Fatsonline”, “Fats”, Us, we, our, as well as the Website, has created this privacy policy statement in order to demonstrate its firm commitment to the privacy of its users who we shall hereon refer to as “you” the “user” in this policy.

General Statement of Principles

As described in detail below, any information that we may gather from or through our web site is strictly for our use and is not shared or sold with any other entity be it public or private, for any reason whatsoever - period. We will not sell or give away any part or portion of our list/s or any other data that we may retain from our website. We also do not purchase such information from other sources either. We are fully committed to protecting your privacy and complying with the applicable data protection and privacy laws within South Africa. Any personal information that you provide to Fasteners Direct (Pty) Ltd will be used and retained in accordance with this Privacy Policy.

Statistical Data

Our servers (as with most) will typically track IP addresses and referring pages to help us with site maintenance and improvements to better improve our current and future users experience using our website. This data is viewed only as anonymous statistical data to show the busiest times of the day or week, pages visited with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms

With the exception of credit card information (which we do not collect at any time whatsoever*), we will only store and collect relevant information from your inputted details on your order form to allow us to track consulting issues, delivery address’s or refer to a previous order/s to help provide and improve our levels of customer service. You may elect to have your information completely removed from this system by either e-mailing us at customercare@fatsonline.co.za with your request, or alternatively you may at any time choose to OPT out on our newsletters.

Information Correction or Removal

If you wish to correct, update or remove any of your information that may be on our records, please send us an e-mail at customercare@fatsonline.co.za with the details of your request and information you wish to have removed or corrected. If you wish to contact us further, please find and complete the contact us information details on our contact page.

Changes to This Privacy Policy

This Privacy Policy is effective as of 1st March 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will take effect immediately after being posted on this page. Please note it shall remain your responsibility to make yourself familiar with these updates which will and shall be made available in our Privacy policy section of our website, which may be updated from time to time without any prior written notice or indulgence to you. Please note this website may include some links to other companies’ websites and or other third-party services that have privacy policies of their own, for example, the manufacturers of the products that Fasteners Direct (Pty) Ltd may sell as well as our nominated payment gate service providers. We recommend that you read and familiarise yourself with these policies – Fasteners Direct (Pty) Ltd cannot be held responsible for any negative consequences, legal or otherwise that may result from your use of any third-party websites or services. By accessing and using the Fatsonline website and/or by submitting personal information to Fasteners Direct (Pty) Ltd through any other means, you agree to the processing of your personal data in the manner provided for in this Privacy Policy.

What type of information do we Collect and Store?

Account information

When you open an online account or register with Fasteners Direct (Pty) Ltd on our Fatsonline website, in order to shop on the Fatsonline website, you will be asked to provide certain personal information, including your first and last names, delivery address, billing address, telephone number(s), email address and company details (if applicable). You may also be asked to provide your birth date, however note that you will never be asked for your full ID number directly on our website, unless so specifically required to do so on our check out page when being diverted to doing a payment (Please note at this instance you will be redirected to our Third Party payment gateway service provider – who may request certain information where you shall in return be provided with their privacy policy to ensure that your data is secure). Please note, Fasteners Direct (Pty) Ltd / Fatsonline, its staff, management or employees will never ask you directly for any of your credit card details or your pin. Please refrain from giving your credit card details freely, to anyone, especially telephonically or on unsecure platforms. Please ensure you link onto a secure website that can verify its security certificate predominantly seen in the web search bar with the secure” Lock” icon. The only time you will ever be required to complete any of your payment details with us, will be when you are redirected to our secured third-party payment service provider who are independent to us in order to secure your payment for goods that you have ordered from us online. We urge all our users to always ensure and familiarise themselves prior engaging into giving or capturing their credit card details in order to secure your payment. In the event that you are at any point uncomfortable with providing your details, please do not hesitate to email, call or connect with our offices during working hours for assistance. The information which is provided by you is to allow Fasteners Direct (Pty) Ltd to process and charge you accordingly for the purchases which you have made online with us and to also ascertain your delivery address details for us to deliver them to you, as well as to send you relevant confirmation details of any purchases made through the Fatsonline website, and to contact you in the event should it be necessary. Fasteners Direct (Pty) Ltd may use the information that you provide when you open an account to send you marketing information regarding similar products, newsletters, promotions, specials and services. Please note you will always be given an opportunity to opt-out of receiving such communications.

Customer Information

If you return a product that you purchased from Fatsonline or if you bring or send a product in for evaluation or repairs, you will be asked to provide your contact details to enable us to contact you regarding the status of the repairs or your claim. This information will be kept on record and used to communicate with you in regard to your experience with us and for us to follow up with you in relation to your claim, repair or matter being resolved as well as future reference and record keeping.

Online Information.

Fasteners Direct (Pty) Ltd’s website, online services, email messages, and advertisements may also use “cookies” and other technologies such as pixel tags and web beacons for the purposes of processing information. This information is designed to facilitate the creation of a database of information about Fasteners Direct (Pty) Ltd / Fatsonline users to help remember users in future and to facilitate a better understanding of our user’s behaviour. This is achieved by collecting information about which parts of our website our users have visited, the frequency thereof which in turn helps us to monitor the effectiveness of the Fasteners Direct (Pty) Ltd / Fatsonline website, its search engines and advertisements.


A cookie is data that is passed on from a web server to a web browser. This data is automatically enabled every time you log onto a website that makes use of cookie data. Essentially, the data is stored using this cookie data which effectively enables us to recognise your computer every time when you visit our website. The objective of a cookie is to make your website experience more customised, convenient and personal and in effect helps speed up your overall experience. For example, knowing your first name helps us welcome you the next time you visit the Fatsonline website in person. Furthermore, knowing that someone using your computer or device has purchased product, or used a particular service also helps us make our advertising and email communications more relevant to your interests. Cookies are also used for website traffic analysis and anonymous demographic profiling so that we may improve our services in certain areas of our business model. Overall, cookies help us provide you with a better experience by enabling us to monitor which pages you find useful and which you do not. Other than the data that you choose to share with us, a cookie in no way gives us access to your computer or any information about you. Although most web browsers automatically accept cookies, you may decline cookies by modifying your browser settings. However, remember that should you opt to turn off the cookies, you may not be able to view certain parts of the Fatsonline website that may enhance your visit experience.

Web Beacons

Fasteners Direct (Pty) Ltd / Fatsonline, may use web beacons and “pixel tags” as well which enable collection and storage of certain information about your computer during your visit. Importantly, web beacons do not typically collect any information other than what your browser provides us with as a standard part of any internet communication. Information we may process includes; your internet protocol (“IP”) address, access times, the website you linked from, your computer’s operating system, your browser type and the address of any referring sites as well as pages that you have visited and any other content that you have viewed. This does not allow us to collect individualized information or to identify individual users personally. The IP address is also not traced to a particular individual. Web beacons are typically graphic images that are placed on a website, which are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services and is solely for the purpose of collating generalised demographic data of our online users, such as geographic areas of our visitors and visitor browsing patterns. We then use this information to enhance our understanding of our user’s behaviour on the website, to analyse trends and to gather demographic information about our user base as a whole. Fasteners Direct (Pty) Ltd / Fatsonline may then use this information in our marketing and advertising services.

How is your personal information used?

Only personal information or data that is necessary for the purposes stated in the Privacy Policy will be collected and used by Fasteners Direct (Pty) Ltd / Fatsonline.

Provision of products and services

We may use your inputted personal data to identify you as an individual customer, to respond to your queries and requests, to process or inquire about existing orders and purchases, to prevent and investigate any fraud and other unlawful misuses, and to ensure the functionality and security of our products and services are maintained to the highest industry norms and levels.

Development of products and services

We may use your personal information to help us develop, deliver, and improve our products, services, content, and advertising. Generally, we only use aggregate and statistical information in the development of our products and services. We may also use your personal data to personalise our offerings and to provide you with a service more relevant to you, for example, to make recommendations and to display customised content and advertising on the Fasteners Direct (Pty) Ltd / Fatsonline website. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve products, services, and customer communications.

Communicating with you and marketing

We may use your personal information to send you from time to time important notices, such as communications about specials, purchases, and changes to our terms, conditions, and policies. We may use your personal information to update you on Fasteners Direct (Pty) Ltd / Fatsonline's latest product announcements, services or promotions and upcoming events. If you do not want to be on our mailing list, you will always be given an option to opt-out. We may use your personal data to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. You will always be given an opportunity to opt-out of receiving these communications. We may use your personal data for marketing or research purposes, for example, to conduct market research in accordance with applicable law.

Collecting the data of minors

Fasteners Direct (Pty) Ltd’s / Fatsonline’s terms and conditions does not permit minors to make purchases or engage in other legal acts in relation to our products and services without the consent of a parent or legal guardian, unless otherwise permitted by applicable law. Fasteners Direct (Pty) Ltd / Fatsonline does not knowingly or intentionally collect any information from or engage in any transactions with persons under the age of 18 who do not have the consent of their parents or guardians. Our databases may nevertheless contain personal data of children under18 because it is not always possible for us to determine precisely the age of the user. In the event should we discover or identify such a case, we will automatically delete this data off our system.

Data Accuracy

We take all the reasonable steps to ensure that the personal data we collect, and store is accurate, complete and up-to-date. We also endeavour as best we can to delete any out-of-date, incorrect or unnecessary personal data.

What information may be disclosed to third parties?

Authorised third parties

Fasteners Direct (Pty) Ltd / Fatsonline may make certain personal information available to strategic partners that work with Fasteners Direct (Pty) Ltd / Fatsonline to provide products and services, or that help market to customers. Information will only be shared to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes without your consent.

Service Providers

Fasteners Direct (Pty) Ltd / Fatsonline shares personal information with companies who provide services such as information processing, extending credit, checking credit histories, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are contractually required to protect your information.

Mandatory Disclosure

It may be necessary, to comply with any law, for the purposes of litigation, or to comply with requests from public and governmental authorities within or outside your country of residence for Fasteners Direct (Pty) Ltd / Fatsonline to disclose your personal information.

Necessary Disclosure

Fasteners Direct (Pty) Ltd / Fatsonline may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a re-organisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Cross-border transfers of personal information

Personal information that is collected by Fasteners Direct (Pty) Ltd / Fatsonline may be stored or kept by service providers outside your country of residence. Fasteners Direct (Pty) Ltd / Fatsonline may transfer personal information from the country where it is initially collected and stored. These service providers may be subject to different laws or requirements regarding the protection of personal information from those that apply in your country of residence. In such cases, Fasteners Direct (Pty) Ltd / Fatsonline will always take steps to ensure that your personal information is adequately protected. These steps may include concluding appropriate agreements or requiring that appropriate technical, operational or security measures are put in place.

How do we ensure that your personal information is protected?

Fasteners Direct (Pty) Ltd / Fatsonline is committed to ensuring that your personal information is secure through physical, electronic and managerial procedures that safeguard your personal information and secure the information we collect. This will minimise the risk of loss, misuse, alteration, disclosure and unauthorised access of your information that is under our control. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology provided to us by our third-party service providers.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

How long is your personal information retained for?

We will keep your personal information only for as long as is necessary to achieve the purpose for which the information was collected. If you tell us that you do not wish to receive information about new products and services, we will delete your contact details unless we require your details for another purpose.

Changes to the Policy

Fasteners Direct (Pty) Ltd / Fatsonline may from time to time change or update this Privacy Policy. If this Privacy Policy is changed in a material way, Fasteners Direct (Pty) Ltd / Fatsonline will post a notice on the Fasteners Direct (Pty) Ltd / Fatsonline website notifying users of this change alongside the updated Policy for 30 days. We recommend that you re-visit the Fasteners Direct (Pty) Ltd / Fatsonline website and this Policy from time to time to learn of any such changes to the Policy and check the updated dates of such policy changes.

What information is personal information?

Personal information or personal data is information that can be used to identify you. Personal information includes, for example, your name, contact information, email address, identity number, credit card or debit card details, credit history, and information about your online behaviour. Information that does not identify a particular individual, such as statistical information is not considered personal information and is therefore not covered by this Privacy Policy.

Should you require any further information, please feel free to email us at customercare@fatsonline.co.za or call us during working hours on 086100FATS.

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